Privacy Policy
In short: Vegvisaren works offline. All the information and the read-aloud feature stay on your phone. The only feature that sends anything over the internet is the optional "Ask me anything" chat. We do not ask you to create an account or sign in, and we do not track you.
Who we are
Vegvisaren ("the app") is provided by mSale. For any privacy question, contact us at [email protected].
What we collect, and why
- When you use the chat ("Ask me anything"): the text of your question, your chosen language, and the recent messages in that conversation are sent to our server so the assistant can generate an answer. We store the question, the answer and the language in our logs so we can understand what residents need help with and improve the information. These logs are not linked to your name, account or device — we don't collect those.
- Everything else in the app — the six information sections and the read-aloud (text-to-speech) — works entirely on your phone and sends no data anywhere.
We do not collect your name, email, phone number, address, location, contacts, photos, or any device identifiers. The app contains no advertising and no third-party analytics or tracking.
Please don't enter sensitive details in the chat
Because your question is sent to an AI service to be answered, please avoid typing sensitive personal information (for example your full name, case number, or health details) into the chat. For anything about your personal case, speak to the staff at your reception centre.
Who processes this data for us
- Supabase — hosts the server and database that receive the chat request and store the logs.
- Anthropic (Claude AI) — receives your question in order to generate the answer. Requests are made through Anthropic's API; Anthropic does not use API data to train its models.
These providers may process data outside Norway/the EU (including in the United States) under appropriate safeguards.
How long we keep it
Chat logs are kept only as long as needed to understand and improve the service, and no longer than 12 months, after which they are deleted.
Legal basis (GDPR)
Where the GDPR applies, we process the limited chat data on the basis of our legitimate interest in providing and improving a free information service for residents of reception centres. No sign-in or personal identifiers are used.
Security
All data sent to and from the app is encrypted in transit (HTTPS).
Children
The app is intended for general use by residents and their families. It is not directed at children, and we do not knowingly collect information from children.
Your rights
You may ask us about the data we hold and request deletion by emailing [email protected]. Because chat logs are not linked to your identity or device, we may be unable to connect a specific log entry to you.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.